Founder’s Message

In November of 2005, I found my loved one slumped over in the bathroom. I discovered after the 911 call and paramedics had arrived that he had suffered a massive stroke and from that day, my life has never been the same. Watching the medical professionals take him to the emergency hospital with only a blanket over him, and at that point it became apparent that nothing is more important than life itself. All my life I heard the expression material things don’t matter, but hearing this and experiencing it, is totally different when it hits home. Three weeks before this incident on October 31, I lost my father to cancer. My father was diagnosed with brain, liver, lung and prostate cancer, which was a medical nightmare!

For the past nine months what I have witnessed and experienced being by his side every moment in the hospital and in rehabilitation centers was unbelievable. The care from hospital staff members, performing unprofessionally, lack of patient privacy and confidentiality violated, but most importantly the care a patient receives when family members are not present 85 percent of the time to evaluate what is going on. This has also taught me about friends and family members, the importance of having family and true friends support at a time of need is priceless.

I never left his side but only to take care of quick personal errands even if it meant spending everyday and night by his side which I did. What led me to think this way, I went home for a day on a Tuesday night and I marked his sheet before I left. When I came back on Thursday at 2 pm the same sheets was there. Now keep in mind the sheets had not been changed on Tuesday night before I left. When I confronted the charge nurse her statement was, the patients bedding are changed daily, I said to her can I show you something. The look on her face was unbelievable. I must admit, after making complaints to hospital directors, it made matters worse.

In addition to all the horror we went through upon discharged it took four family members to help him in the house (four women, one 13 years old the other an elderly woman) and we brought him in the house on a furniture dolly because we had no wheelchair. He’s paralyzed from the stroke and could not walk, also keep in mind this is 270 pound man. I could go on and on about my experiences some good, some bad and the wonderful people I meet during this difficult time. The bottom line is please, please keep an eye out for your family members it’s a nationwide healthcare problem. I realize there are people out there unable to care for their family member 24 hours a day, or a sick individual that has no one able to take time away to care for them without experiencing a financial hardship. There are good healthcare providers, but let’s face it, to some it’s just a job, however, it’s great to be safe and understand as well as knowing what’s going on.

It had become quite obvious day by day that the ability to deliver exceptional service to patients has
become the critical challenge for healthcare providers nationwide. Patients were pushed or rushed on a daily basis, as well as compared to other patients on how fast they recovered. Some insurance companies are no better; you spend half your life paying premiums, when you become sick it’s another issue. Especially, when items are not covered or you live two hours outside the coverage area. Did anyone ever think the patient is not an interruption of their work; but the purpose of it! Our performance on the job is greatly influenced by our attitude.

The first thought that came to mind, what I could do to help people in our situation. Basically, I have
worked the healthcare industry all my life and I want to help people suffering from a devastation or setback due to a medical illness. I did not know what I could do at the time but two very important ideals would later come to me and one was that I could start an emergency medical relief association that would help people that truly need medical assistance, with some of the best team members on staff. When I think of a person with a medical illness that can’t be helped due to no insurance coverage or unable to fill a pharmacy prescription due to lack of funds is a disaster!

My main focus and mission is to provide quality services dedicated to customer service and satisfaction. If I can only assist seven people a month, that’s seven more than none. We only have one chance to make a good first impression and we have to make it count the first time.

Join with me … in HOPE, and Help Our People Exceed!